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With rising demand for medical services, Hong Kong healthcare providers, such as clinics, medical and healthcheck centers, are under growing pressure not only to streamline administrative processes but also to meet higher expectations for service quality. AI...

Have you chatted with a chatbot that felt robotic and could only answer limited questions while others conversed naturally, almost like a human?    In this article, we’ll explore the differences between AI and rule-based chatbots and how...

In recent years, the Hospital Authority has been actively driving digital transformation in public hospitals. Initiatives such as the HA Go mobile app enable patients to book appointments and access records online while also encouraging medical practitioners...